I left a previous review about this wristlet with my own personal thoughts. The bag itself was crafted exactly as shown, it was just that it didn't fit my very personal and picky needs. I received an email promptly, was offered a solution (at no cost to me), and experienced a personal interaction that seems to be lost on most companies these days. I was quickly reminded of giving someone an opportunity to correct the situation before leaving a bad review. (which in all fairness there was nothing to correct as nothing was WRONG with the bag) All of that aside, Kate still chose to help me and work with me, because of this I certainly will be a repeat customer. Support the companies you want to stay in business! Even if I hadn't had any issue I may have forgotten to check back here, & I can say I definitely will not forget about this one after such an awesome experience!